Neumann Real Estate Group ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect from visitors to www.nreflorida.com, how we use it, and the choices you have. This policy applies to information we collect through our website and is intended for U.S. residents.
What information do we collect?
We collect information from you when you fill out a form on our website, contact us directly, or submit property information for review.
We may also collect non-identifying information about your computer when you visit our website, including your IP address, operating system, and browser type, using Google Analytics. This information is used to understand how visitors use our site and is not used to personally identify you. You can learn more about how Google Analytics collects data here.
When you contact us through a form on our website, you may be asked to provide your name, email address, phone number, mailing address, or details about a property. You may visit our website without providing any of this information.
If Neumann Real Estate Group is acquired by or merged with another company, we will notify you before information about you is transferred and becomes subject to a different privacy policy.
What do we use your information for?
Any information we collect from you may be used in the following ways:
- To respond to your inquiry. When you submit a form, we use your contact information to follow up — by phone, text, or email — about the property, transaction, or question you raised.
- To provide our services. If you become a client, we use the information you provide to advise you on, market, or transact real estate on your behalf.
- To send periodic communication. We may use your email or phone number to send relevant follow-ups, newsletters (if you opt in), or updates about properties or services you have shown interest in.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than as needed to deliver the service you requested.
SMS Terms of Service
By opting into SMS through a form on our website or by other means, you are agreeing to receive SMS messages from Neumann Real Estate Group. This may include messages related to your inquiry, appointment scheduling, appointment reminders, property updates, new listings matching your criteria, transaction milestones, and follow-up communication.
Message frequency varies. Message and data rates may apply. See our Privacy Policy at www.nreflorida.com/privacy.html. Reply HELP for help. Reply STOP to any message to opt out.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit it through our website or otherwise share it with us. We restrict access to personal information to brokers and authorized personnel who need it to assist you, and to service providers bound by confidentiality obligations.
Do we share your information with outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their own marketing purposes. We may share your information with the following categories of recipients in connection with our services:
- Our team. Brokers and staff at Neumann Real Estate Group who need the information to assist you.
- Service providers. Trusted third parties who help us operate our website and business, including form-submission processors (such as Web3Forms), customer relationship management systems (such as Follow Up Boss), website hosting providers, email and SMS delivery services, and analytics providers (such as Google Analytics). These providers are bound to keep your information confidential and to use it only to perform services for us.
- Professional advisors. Lawyers, accountants, and other professional advisors where necessary in the course of services rendered to us.
- Legal compliance. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect our rights, property, or safety, or that of others.
Non-personally identifiable visitor information (such as anonymized analytics data) may be shared with other parties for marketing, advertising, or other uses.
AI and machine learning
Some of the service providers we use — including our CRM and analytics providers — may use machine learning or artificial intelligence to deliver their services, such as organizing inquiries, identifying duplicate records, or improving response routing. These providers handle your information under their own privacy policies and confidentiality agreements with us, and do not sell your information to third parties.
Third party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content or activities of those linked sites. We welcome any feedback about them.
Third party services
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. We recommend reviewing the privacy policies of the major service providers we use, including Google (for Analytics and ads), Web3Forms (for form processing), and Follow Up Boss (for CRM).
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.
Remarketing
Neumann Real Estate Group may use third-party vendor remarketing tracking cookies, including but not limited to Google Ads. This means we may continue to show ads to you across the internet, specifically on the Google Display Network. We respect your privacy and are not collecting any identifiable information through these remarketing systems.
Third-party vendors, including Facebook and Google, use cookies to serve ads based on past visits to our website. This allows us to make relevant offers and continue to share our services with people who have shown interest.
You may opt out of personalized advertising by visiting Google Ads Settings or the Digital Advertising Alliance opt-out page.
California privacy rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA") give you certain rights regarding your personal information. These include the right to know what personal information we collect, the right to request deletion of your personal information, the right to correct inaccurate information, and the right to opt out of the "sale" or "sharing" of your personal information.
We do not sell your personal information. To exercise any of your rights under California law, contact us at 904-775-3626 or through our contact page.
California Online Privacy Protection Act compliance
Because we value your privacy, we comply with the California Online Privacy Protection Act ("CalOPPA"). We will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act compliance
We comply with the requirements of the Children's Online Privacy Protection Act ("COPPA"). We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old.
Personal, financial, and property information
Neumann Real Estate Group is a real estate brokerage. Helping you may require you to submit certain information so we can assist you with your situation. This information may include your contact information, information about your property, and in some cases financial information needed to analyze your property and circumstances. This information is for our use only — to help you with your real estate matter — and will not be shared with outside parties except as needed to render the services you have requested.
Online privacy policy only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Changes to our Privacy Policy
If we decide to change our Privacy Policy, we will post those changes on this page and update the "Effective" date at the top.
Contacting us
If you have any questions regarding this Privacy Policy, please contact us through our contact page or call 904-775-3626.